We offer a 30 day returns policy on most goods*.
When returning items please ensure that:
- Each item is returned in all it’s original packaging with labels attached
- Non of the items you wish to return have been worn or used
Usually once we have received your item, we are pretty quick at processing your return. However, Banks and non-working days can delay, so please allow up to 10 working days for your refund.
Item/s returned must be suitable for re-sale.
If you are wanting to exchange your item/s for another size, colour etc. a speedier option would be for you to place a new order and return your items for a refund.
If you would prefer to return the item/s for an exchange please allow up to 10 days for your exchange to be processed.
*Items We Cannot Refund or Exchange
- All animal feed & treats
- All pet food & treats
- All medication
- Mineral Licks
Please fill in the form below and we will email you instructions on how to send your item back. If you would like to return more than one item please call us on 01432 345321 or send us an email.